Privacy Policy

Man With a Van Dulwich Privacy Policy

This Privacy Policy explains how Man With a Van Dulwich collects, uses, stores, and protects personal data relating to customers and prospective customers in the Dulwich area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man With a Van Dulwich customers and service users in the Dulwich area.

Who We Are

Man With a Van Dulwich is a local removals and transport service provider operating in and around Dulwich. For data protection purposes, Man With a Van Dulwich is the controller of the personal data described in this Privacy Policy, which means we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of personal data we may collect include the following.

Identification and contact details, such as your name, postal address, service addresses for collection and delivery, and any other relevant address details you provide for the purposes of the move or transport service.

Communication details, such as your preferred contact methods and the content of communications you send to us, including enquiries, booking details, and feedback about our services.

Service and booking information, such as requested dates and times for services, details of items to be moved or transported, special instructions, access details for properties, and information about parking or entry requirements.

Payment-related information, such as the method of payment and basic billing information. We do not store full payment card details. Where card payments are processed, this is typically handled by a secure payment processor acting on our behalf.

Technical usage data, where applicable, such as basic information about how you interact with our online content, including date and time of access, type of device, or browser used. This is generally collected through standard logs and necessary technologies to provide and secure our online information.

How We Collect Your Data

We may collect personal data about you in several ways.

When you contact us directly, for example, when you make an enquiry, request a quote, book a service, or provide feedback or complaints.

When we provide services to you, including during collection and delivery at your property, and through any follow-up communications relating to the service.

From third parties, such as payment processors that confirm your payment status or platforms that you may use to contact or review us, where applicable and lawful.

Through the use of basic technical and analytical tools that help us to understand how people access our information and to keep our systems secure and functional.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases.

Performance of a contract. We process your personal data where it is necessary to enter into, or perform, a contract with you for removals and transport services. This includes handling enquiries, issuing quotes, making bookings, planning routes, and fulfilling the service.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include ensuring the efficient operation of our business, improving our services, managing and defending legal claims, maintaining security, and communicating with you about similar services you have previously used or requested.

Legal obligations. We may process your personal data to comply with our legal and regulatory obligations, such as obligations relating to tax, accounting, and responding to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing that took place before you withdrew your consent.

How We Use Your Personal Data

We use your personal data for the following purposes.

To respond to your enquiries, provide quotations, confirm availability, and manage bookings for our services.

To plan and deliver removal and transport services, including confirming addresses, access arrangements, and any specific requirements or instructions you have provided.

To manage our relationship with you, including handling feedback, complaints, and service updates, and notifying you of changes to our services or policies where relevant.

To process payments, manage invoices, and maintain accurate business and financial records.

To improve and develop our services, operations, and customer experience, based on service records and feedback.

To maintain the security and integrity of our systems, protect against fraud or misuse, and comply with applicable laws.

Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Service and booking records are generally kept for a period that allows us to manage our ongoing relationship with you, deal with queries or complaints, and comply with applicable legal obligations. Financial and invoicing records may be kept for longer periods required under tax and accounting laws.

Where personal data is no longer required for the purposes for which it was collected, we will securely delete, anonymise, or otherwise remove it from our systems.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the operation of our business or the delivery of our services, or where we are required to do so by law.

Service providers and processors. We may engage third party service providers to process personal data on our behalf. These may include providers of payment processing services, administrative and accounting support, information technology services, and tools used to manage bookings or communications. These processors are only permitted to process personal data in accordance with our documented instructions and are required to implement appropriate security measures.

Professional and legal advisers. Where necessary, we may share relevant information with professional advisers such as accountants, legal advisers, or insurers, for example to obtain advice or manage legal claims.

Public authorities. We may share personal data with law enforcement agencies, regulators, or other public authorities where required or permitted by law.

We do not sell your personal data to third parties.

International Transfers

Our primary operations are based in the United Kingdom. If we use service providers that process personal data in countries outside the United Kingdom or the European Economic Area, we will ensure that suitable safeguards are in place to protect your personal data, in accordance with applicable data protection laws. This may include the use of standard contractual clauses or equivalent legal mechanisms.

Data Security

We take appropriate technical and organisational measures to protect the personal data we process against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and service providers who need it for legitimate business purposes and ensuring that those individuals are subject to confidentiality obligations.

While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should take care when sharing personal data with us and avoid providing more information than is necessary for the service.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that personal data.

Right to rectification. You have the right to request that we correct or update any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent where consent was the lawful basis.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller, where technically feasible.

To exercise any of these rights, you can contact us using the contact methods you usually use to reach Man With a Van Dulwich. We may need to verify your identity before responding to your request.

Complaints

If you are unhappy with how we handle your personal data, please contact us so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.