Man With A Van Dulwich Terms and Conditions

These terms and conditions set out the basis on which Man With A Van Dulwich provides domestic and commercial transport, loading, unloading, and related moving services. By making a booking, the customer agrees that these terms apply to the service requested. For the avoidance of doubt, these terms are designed to explain responsibilities clearly, reduce misunderstandings, and ensure that each van moving service is carried out safely, lawfully, and with reasonable care.

In these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the person booking or receiving the service. These terms apply to all bookings unless we agree otherwise in writing. They cover the booking process, payment, cancellations, liability, waste handling, and the law governing the agreement. They do not affect any rights you may have under UK consumer law.

We may update these terms from time to time. Any changes will apply to future bookings and, where appropriate, to ongoing work if required by law or operational necessity. The version in force at the time your booking is confirmed will normally govern that booking, unless a later change is needed to comply with a legal obligation. Please read all sections carefully before arranging a man and van service, as proceeding with a booking indicates acceptance of the terms.

All bookings are subject to availability, vehicle suitability, access conditions, and the nature of the items being moved. A booking request does not become confirmed until we have accepted it, either verbally, in writing, or by electronic message. When providing the service, we rely on the information supplied by the customer, including collection and delivery addresses, item descriptions, floor levels, parking arrangements, lifting requirements, and any deadlines. If the information is incomplete or inaccurate, the service may be delayed, amended, or priced differently.

To make a booking, you should provide accurate details of the move, including the number and type of items, approximate weight or volume, any fragile or special items, and whether additional help is needed. We may ask further questions to assess the time required and the size of vehicle or team needed. The booking may include an estimated arrival time or time window, but this is not a guarantee unless expressly stated. A Dulwich van service is often affected by traffic, parking, and property access, so reasonable flexibility may be required.

If the service includes lifting, carrying, dismantling, or reassembly, you must tell us in advance. We are not obliged to move items that are unsafe, unlawfully held, excessively heavy without prior agreement, or likely to cause damage because of restricted access. If you request additional work on the day, we may agree subject to time and staff availability and may charge extra. Clear instructions help us complete a man with a van booking efficiently and without avoidable disruption.

Payment terms will be confirmed at booking or before the job begins. Unless otherwise agreed, charges are based on time, mileage, vehicle size, number of staff, waiting time, parking, congestion-related delays, and any additional services requested. Quotes are normally estimates unless expressly described as fixed. If the scope of work changes after booking confirmation, the price may be adjusted to reflect extra labour, time, or materials. By booking our van hire with driver service, you agree to pay the agreed charges in full.

We may require a deposit or advance payment to secure a booking, particularly for larger moves or work that requires dedicated scheduling. Any deposit is usually non-refundable if you cancel outside the permitted cancellation window or if the work is cancelled because of your breach of these terms. Payment is due on completion unless we have agreed otherwise in writing. We may accept bank transfer, card payment, or another method stated at the time of booking. Cash payments may be accepted only where expressly agreed in advance.

If you fail to make payment on time, we may charge reasonable recovery costs and interest where permitted by law. We also reserve the right to suspend future services until outstanding balances are settled. You are responsible for ensuring payment can be made promptly at the end of the job. If a third party is paying, you remain responsible unless we have agreed in writing to invoice that third party directly for the moving van service.

Cancellation terms depend on when notice is given. If you cancel with reasonable advance notice, we may agree to a reduced charge or no charge at all, depending on the resources already allocated. However, if cancellation occurs after the vehicle has been dispatched, staff have arrived, or preparatory work has begun, a cancellation fee may apply to cover our time and costs. The closer the cancellation is to the scheduled start time, the more likely a charge will be made.

If we need to cancel or reschedule because of vehicle failure, staff unavailability, severe weather, unsafe conditions, or other events beyond our reasonable control, we will notify you as soon as reasonably practicable and try to offer an alternative time. We are not liable for losses arising from such unavoidable changes, except where the law says otherwise. A man with a van in Dulwich booking may involve time-sensitive arrangements, but we do not guarantee exact arrival where delays are caused by external factors.

You should ensure that someone authorised to give instructions is present at collection and delivery. If you are unavailable and no suitable alternative contact has been agreed, we may place items in temporary storage only if it is safe and reasonable to do so, or we may leave the job incomplete and charge for the time spent. If access is denied, parking is unavailable, or items cannot be collected because the information supplied was inaccurate, the service may be treated as a late cancellation or aborted attendance.

We will exercise reasonable care and skill when providing our services, but some risk of loss or damage is unavoidable in any moving operation. Our liability is limited to direct loss caused by our negligence or breach of duty, and only to the extent permitted by law. We are not responsible for indirect or consequential losses such as lost profits, missed appointments, emotional distress, or loss of opportunity, except where liability cannot lawfully be excluded. This limitation applies to a Dulwich man and van service as it does to any other service we provide.

You are responsible for ensuring items are properly packed, labelled, and prepared for transit unless we have agreed to pack them for you. Fragile items, loose fittings, unsuitable boxes, unprotected furniture, and items containing liquid, glass, or perishable contents should be declared before the job begins. We are not liable for damage caused by poor packing, pre-existing defects, hidden weaknesses, or items that were not reasonably fit for transport. If you ask us to move high-value or delicate goods, you must tell us in advance so we can decide whether additional precautions are needed.

Where we are liable, our liability for damaged or lost items may be limited to the repair cost, replacement cost, or a reasonable amount reflecting the item’s condition and age, depending on the circumstances and any applicable insurance cover. We recommend that customers take out adequate insurance for goods in transit where appropriate. No statement in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. These provisions apply to every man and van Dulwich booking unless a separate written agreement says otherwise.

Waste removal, disposal, and recycling services are subject to UK waste regulations and must be arranged lawfully. We may only remove waste if it has been clearly agreed in advance and if the waste stream is one we are permitted to carry. You must not present us with hazardous, clinical, chemical, asbestos-related, or otherwise prohibited waste unless we have expressly confirmed that we are authorised and equipped to handle it. Any waste handed to us must be described honestly so that compliance with the law can be maintained.

Where waste is part of the service, you remain responsible for telling us exactly what is to be removed and for confirming whether it is household waste, bulky waste, furniture, electrical equipment, green waste, or another permitted category. If items are not declared accurately, or if prohibited waste is discovered on arrival, we may refuse to take it and may still charge for the attendance. We may also require you to segregate waste, provide access to the waste, or arrange additional handling to meet legal and environmental requirements for a van and man service.

We reserve the right to refuse any item that could create a legal, environmental, or safety risk. The customer must not ask us to dispose of waste unlawfully, fly-tip items, or leave materials in a place where disposal would breach local authority or environmental rules. If waste transfer documentation, duty of care records, or other compliance records are required, you must cooperate fully. If the service includes disposal at a licensed facility, charges may include tipping fees, transport time, and any administration needed to complete the lawful handling of the waste.

You must ensure that the premises, paths, stairways, and loading areas are reasonably safe and accessible. We may refuse to carry out work that appears unsafe, illegal, or likely to cause damage to property, vehicles, or persons. This includes unsafe stairs, unstable shelving, blocked entry points, inadequate lighting, or aggressive behaviour. If work is paused or stopped because of unsafe conditions, the time spent may still be chargeable. A professional man with a van service depends on cooperation, safe access, and truthful information.

Parking, permits, and access arrangements are your responsibility unless we have agreed to handle them. If parking restrictions, congestion, or delays increase the time required, additional charges may apply. You must also ensure that any keys, codes, or instructions needed to access the property are correct and available at the agreed time. We are not responsible for delays arising from missing keys, incorrect directions, blocked driveways, lift failures, or site security procedures outside our control.

Any claim for loss or damage must be raised as soon as reasonably possible and, where practical, before the vehicle leaves the delivery location. You should provide evidence of the damage or loss and allow us a reasonable opportunity to inspect the issue. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available. These rules are intended to support fair handling of claims while keeping the man with a van hire process clear and efficient.

Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer. The contract is for transport and related services only. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Any waiver of a term must be in writing and signed or otherwise confirmed by us. This ensures the agreement remains workable even if a particular clause cannot be applied exactly as written.

These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If a dispute arises, both parties should first attempt to resolve it promptly and reasonably through direct communication and supporting evidence. If that does not succeed, the matter may be pursued through the appropriate legal channels. The governing law applies equally to all bookings made for Man With A Van Dulwich services.

By placing a booking, you confirm that you have read, understood, and agreed to these terms and conditions. You also confirm that you are authorised to enter into the contract on behalf of yourself, your household, or your business, as applicable. We recommend that you retain a copy for your records. These terms are intended to provide a fair and transparent framework for each moving van hire booking, while allowing the service to be delivered safely, legally, and with reasonable professionalism.